FREQUENTLY ASKED QUESTIONS
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What is EMSHAPE NEO® PLUS?
EMSHAPE NEO® PLUS is a effective aesthetic technology that builds muscle & burns fat. The procedure sculpts your body non-invasively by stimulating thousands of muscle contractions.
The FDA-cleared technique safely builds & improves muscle tone and increases strength while reducing fat. Treatment areas include the abdomen, buttocks, arms, legs & back.
What is EMVISAGE®?
EMVISAGE® is an effective aesthetic technology which reduces wrinkles and lifts the facial contour. The procedure is completely non-invasive and works by using a synchronized combination of RF and HIFES energies.
What is METAMORPH® 8.5?
METAMORPH® 8.5 is an effective technology that uses advanced microneedling technology to tighten skin and reduce wrinkles on both face and body. The procedure is non-surgical and can transform your appearance with results that last 2-3 years .
What is MINERVA® VELASHAPE?
MINERVA® VELASHAPE uses an innovative combination of bipolar RF energy, infrared light, mechanical massage, and suction to reduce the appearance of cellulite, tighten skin and sculpt your problem areas.
The procedure is safe and non-invasive, without any downtime requirements. Experience smoother and more contoured skin with this advanced treatment. No more hiding!
What is PERFECT SHAPE NEO®?
PERFECT SHAPE NEO® is a safe and effective aesthetic technology that sculpts your body using synchronized radio frequency and magnetic wave energies. The procedure is ideally humanized by using the optimal temperature for fat burning and skin skin tightening. Meanwhile, muscle contractions are stimulated in intervals for maximum toning effects.
The FDA-approved technology not only improves muscle tone and strength, it also slims the body shape. Applicable treatment areas include the abdomen, buttocks, arms, legs, and back. Say hello to a toned and strengthened physique!
How can I order?
Please submit an Inquiry and in the Comments section of the form, request a quote for the equipment you need. Indicate how many units are required and your delivery address. We will email you a quote, and after you approve the quote we will email you an invoice from which you can order directly.
Alternatively, you can contact us in the live chat (bottom right corner of the website) to request a quote or invoice.
Accepted payment methods include PayPal, credit card, and wire transfer.
Once we receive your payment, your order will be processed and shipped immediately.
How long does it take to receive your equipment after purchasing?
We use express door-to-door shipping, unless you request otherwise.
If you require no special customization and if your machine is in stock, delivery takes 3 - 10 business days for USA orders.
International express shipping takes 7 - 12 business days.
Please allow 7-10 business days if the machine your need is currently not in stock.
Express shipping of customized special orders takes 10-20 business days.
These estimates include order processing times plus transit times.
In case of global supply chain challenges, shipping times could be longer than usual.
What is the warranty on your machines?
All of our machines have a 2 warranty and are subject to strict quality control. Extended warranty service is also available.
Our warranty guarantee covers any manufacturing, design, or material defect. Please notify us within 1 month of observing any defects.
The warranty does not cover accidental damage, improper use, or other issues that are not attributable to the manufacturing process.
Can you customize my machine?
Yes, all machines can be customized with your logo on the boot screen if you request it.
Other design requests, such as your brand name on the machine or customized specifications, are also doable, however a minimum order quantity will apply in most cases.
Client satisfaction is among our highest priorities, so please feel free to contact us and let us know exactly what you desire.
Do you also produce & sell other machines that I don’t see on this website?
Yes, included on this website are our most popular innovations. If you need a machine with a design or functionality that is not shown on our website, please contact us and ask our customer service for a quote. We can also create a unique machine designed especially for you, subject to MOQ.
Do you offer training?
Yes, complimentary online personal training is provided with the purchase of any spa machine produced by MShape Beauty Technologies. Complimentary certification is available also.
What shipping methods do you use?
We partner with the most reliable shipping companies to ensure your purchase experience is smooth and hassle-free. Delivery couriers include DHL, FedEx, UPS, and local courier partners.
What are the advantages of MShape Beauty Technologies?
- Leading manufacturer of aesthetic equipment, offering you the best prices and high quality.
- In stock, fast efficient delivery.
- 1 to 1 service, VIP for every client.
- We are always honest with everyone who wants to make progress with us.
- We always take the responsibility and stand behind our warranties.
- Clear, friendly communication on your time zone schedule.
- Professional skill, prompt feedback, on time delivery.